Privacy Policy
Last updated: 3 July 2026
At Pawss, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit pawss.co.uk, place an order or contact our customer support team.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect the following information:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Payment details (processed securely by our payment providers)
- Order history
- Device information, IP address and browser type
- Information collected through cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Process refunds and returns
- Communicate about your order
- Improve our website and services
- Prevent fraud and protect our business
- Send marketing emails where you have given your consent
Payment Information
Payments are processed securely through trusted third-party payment providers. Pawss does not store your full payment card details.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences and help us understand how visitors use our website.
Cookies may also be used to provide personalised advertising and measure the effectiveness of our marketing campaigns.
You can manage or disable cookies at any time through your browser settings, although some features of our website may not function correctly.
Sharing Your Information
We only share your personal information where necessary to operate our business, including with:
- Shopify (our ecommerce platform)
- Payment providers
- Delivery and courier companies
- Marketing and analytics providers
- Professional advisers where legally required
We never sell your personal information to third parties.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmitting information over the internet can be guaranteed to be completely secure.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Withdraw marketing consent
- Restrict or object to certain processing activities
- Request a copy of your personal data
To exercise any of these rights, please contact us using the details below.
Data Retention
We only retain your personal information for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes and operate our business.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children's Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or services. Any updates will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: support@pawss.co.uk
We aim to respond to all privacy enquiries as quickly as possible.